Privacy Policy

Privacy Policy Content

1. Introduction

Welcome to FirstOx Studio Pvt. Ltd. ("FirstOx Studio", "we", "our", "us"). Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our AI-powered creative tools.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information to deliver, improve, and personalize our services. This includes:

a) Information You Provide

  • Name, email address, phone number, or company name
  • Payment details when purchasing plans or credits
  • Uploaded media files (images, videos, audio, or scripts)
  • Feedback, survey responses, or communication with our team

b) Information We Collect Automatically

  • Device and browser information
  • IP address and approximate location
  • Usage data such as clicks, session duration, and page visits
  • Cookies and analytics data for performance and optimization

c) Generated Content

  • Any content created through our AI tools (text, images, video, voice, etc.) may be stored temporarily for: Service delivery
  • Quality improvement
  • Debugging and research. We do not sell or commercially exploit user-generated content.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our Services
  • Process payments and manage your account
  • Improve AI accuracy, model performance, and user experience
  • Communicate with you about updates, offers, or support
  • Prevent misuse, fraud, or policy violations
  • Comply with legal and regulatory requirements

4. How We Protect Your Data

Your privacy and data security are our top priorities.

We implement strong security measures, including: End-to-end encrypted data transmission (SSL); Secure cloud storage with restricted access; Routine vulnerability audits and monitoring

While we take all necessary precautions, no online system is 100% secure. By using our Services, you acknowledge and accept this inherent risk.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

Remember your preferences and login sessions; Analyze user activity for product improvement; Deliver relevant content and promotions

You can control or delete cookies anytime through your browser settings.

6. Third-Party Services

We may integrate or rely on third-party services for:

AI model processing (e.g., Wavespeed, Bytedance APIs, etc.); Payment gateways (e.g., Razorpay, Stripe, or PayPal); Analytics and marketing tools (e.g., Google Analytics, Meta Ads)

These services are governed by their own privacy policies, and we are not responsible for their data practices. We encourage users to review their respective policies.

7. Data Retention

We retain user data only for as long as necessary to:

Provide services, Comply with legal obligations, and Resolve disputes or enforce agreements.

You can request data deletion or account removal anytime via support@firstoxstudio.com.

8. Your Rights

Depending on your region (e.g., under GDPR or CCPA), you may have the right to:

Access and obtain a copy of your personal data; Request correction or deletion of inaccurate data; Restrict or object to processing; Withdraw consent at any time

To exercise these rights, contact us at support@firstoxstudio.com. We may require identity verification before processing your request.

9. Children's Privacy

Our Services are not intended for users under 16 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us for immediate removal.

10. International Data Transfers

We may process data outside of your country (for example, on global cloud servers). We ensure that appropriate security and compliance measures are in place to protect your data during such transfers.

11. AI Data Usage & Training

Your uploaded media or generated outputs are not used to train third-party models. However, anonymized data may be analyzed internally to improve system performance, model safety, and content accuracy.

We will never sell or share your personal data or creative work with external companies without your explicit consent.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect product or legal changes. Any updates will be posted on this page with a new "Effective Date."

Continuing to use our Services after changes implies your acceptance of the revised policy.

13. Contact Us

For privacy-related questions, data requests, or feedback:

Email: support@firstoxstudio.com

Website: www.firstoxstudio.com

Address: FirstOx Studio Pvt. Ltd., Guwahati, Assam, India

Privacy Questions?